Frequently asked questions.

Do you post pricing?

No. Pricing is scoped to each environment: number of users and systems, risk, urgency, and whether work is remote, onsite, project-based, or ongoing. After a short discovery call you receive a written proposal with clear scope — no generic packages and no surprise line items.

What does the free assessment include?

A short discovery call about your business and pain points, a practical review of the obvious risk areas — Microsoft 365 security, backups, access, and support gaps — and a prioritized summary of what to fix first. There is no obligation and no hard sell.

What size business is the best fit?

Roughly 3 to 100 employees: professional offices, medical and dental practices, law and accounting firms, contractors, and other businesses that depend on Microsoft 365, Windows systems, business email, and reliable data.

Can support be done remotely?

Yes — most Microsoft 365, server, identity, and automation work is done remotely, which keeps response times fast and costs down. Onsite visits are available across the New Orleans metro when a problem needs hands-on work.

Which areas do you serve?

New Orleans is the primary market, followed by Metairie, Kenner, Gretna, Harvey, Marrero, and the broader Greater New Orleans and Southeast Louisiana region. Remote support extends further for the right fit.

Do you replace our current IT provider?

Not necessarily. Some clients use Mike's IT Consulting as their complete IT resource; others bring in specialist help for projects — an Active Directory cleanup, an Intune rollout, PowerShell automation — alongside an existing provider or internal staff.

How fast can you respond to an emergency?

Business-down situations are prioritized, and most incidents in the New Orleans area can be triaged remotely the same day. If your server is down or email has stopped, call rather than emailing.

What happens after the assessment?

You receive a written, prioritized plan. From there, work can be a one-time project, a monthly support arrangement, or nothing at all — the plan is yours either way.